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What happens when I feel like a job was bid too cheap?‍

If I can’t reject a job, am I just expected to lose money? What’s the dispute process?

We aim to price jobs fairly and profitably based on your local market and scope. Our pricing engine pulls from deep data and extensive experience — but no system is perfect, and once in a while, a job might feel underbid, especially with unusual scope or site conditions.

Here’s how we handle that:

• Flag the issue within 1 business day of receiving job details — just text your Hoist number with the lead’s name and a short note about what feels off.
• Our team will review the bid, photos, transcripts, and your notes.
• If the price clearly misses the mark due to missed scope or inaccurate conditions, we’ll either:
  • Adjust the bid with the homeowner,
  • Issue a partial refund on our commission,
  • Or cancel the job — all while protecting your reputation.

We track every dispute. If we see a pattern — like consistent issues in a certain scope or region — we improve our systems to prevent it in the future.

You should never be expected to take a job that loses money.

Our goal is that every job you get from Hoist is clearly worth doing — and if we miss, we want to fix it. But because we sell jobs in real time, we need fast communication from you when something feels off.

This is a partnership — and we’re here to make it right when we fall short.