FAQ

Frequently Asked Questions

Starting with Hoist

Will I still own 100% of my business if I partner with Hoist?

Is Hoist a franchise?

How long does training and onboarding take?

What states does Hoist operate in?

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Running & Growing with Hoist

How much time does running a business with Hoist take?

What is the Hoist Home Field Advantage?

What is a Hoist Home Field Agent?

Are Hoist’s features going to change?

Does Hoist offer any discounts on materials?

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Account & Pricing

Can I change when I'm billed for my subscription?

Can I pause my account?

What happens if I cancel my account?

Do I own my customer data?

What does Hoist charge for getting me estimate appointments?

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Starting with Hoist

Will I still own 100% of my business if I partner with Hoist?

Is Hoist a franchise?

How long does training and onboarding take?

What states does Hoist operate in?

Does Hoist require a license?

How does my service area get set for my business and will it be exclusive?

Running & Growing with Hoist

How much time does running a business with Hoist take?

What is the Hoist Home Field Advantage?

What is a Hoist Home Field Agent?

Are Hoist’s features going to change?

Does Hoist offer any discounts on materials?

Is Hoist mentioned on my website or in my marketing?

Does Hoist offer accounting or payroll support?

Can I charge different deposit rates with Hoist?

Can I order additional marketing materials through Hoist?

What happens if one of my customers disputes a payment?

Will Hoist recruit my subcontractors to start their own business?

What is Hoist’s Data Compliance Policy and how is it enforced?

Account & Pricing

Can I change when I'm billed for my subscription?

Can I pause my account?

What happens if I cancel my account?

Do I own my customer data?

What does Hoist charge for getting me estimate appointments?

How does Hoist protect my data?

How do I reach out to the Hoist team for support?

Do I have to pay the credit card fees on my transactions?

What does it cost to add extra users to my account?

Does Hoist offer a Veterans discount?

Why are estimate appointments from Hoist more expensive than leads from HomeAdvisor or Thumbtack?

Can I get a refund if I cancel immediately?

When does my subscription start?

Will the cost of my subscription ever change?

What is Hoist’s revenue share policy and how will I be billed for my revenue share?

What is the refund policy for estimate appointments purchased through Home Field Advantage?